Build for the future
Our all-in-one retail platform is built for your future store.
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20 Minute Demo
We are an end-to-end retail system for campus stores,and our workflows make life better. We've highlighted four areas below, but head to our features page to dive deep.
Unlimited lanes, unlimited users, non-proprietary hardware
Everything is in your control with easy inputs throughout. Suppliers, financial reporting categories / GL, tax rates, users, payment types, rules and receipts, the list goes on. And our web based design means no proprietary hardware, giving you huge hardware cost and configuration advantages forever without 'end of life' or mandatory upgrades.
See our featuresCrush digital and physical couse materials
Whether your transition to digital has already happened, hasn't begun, or is anywhere in between, we've got you. Our physical workflows combined with digital integrations gives you super hybrid power for the long haul. Used? Yep. New? Mmmhmmm. Rental? Of course. Buyback? Youbetcha. EA? Indeed. LMS friendly? Right-o.
See our featuresSell beautifully
From non-inventory items like cell phone repair and scoops of ice cream, to serialized electronics and t-shirts being pulled from the back room for web orders or right off the floor, we've got your back. Full physical inventory, sales reporting, and a seamless integration with Inventory Planner by Sage powers merchandise sales like never before.
See our featuresThink online first
eCommerce is part of the system's DNA. We operate on a single database, meaning your eCommerce is real-time, all the time. Inventory decrements upon order. You control your visible stock levels. If you enter a pic or product description, guess what? It's live instantly. And our web order processing module is more or less off the chain. Do more on the web with Hello.
See our features
Inventory Mgmt
Seamless integration with SagePowerful reporting and insights means you do more with lessOur negotiated rate puts even small stores in the big leaguesto go from zero to live. We can move faster if your team is as excited as we are.
and identifies the team or person accountable and estimated time for completion.
for the whole team, and it's unlimited.
Support?
Live chat → No ticketsReal-time support with SlackExpert help
For smaller stores
For stores under $700K/year in annual revenueUnlimited Users and lanesUnlimited supporteCommerceInventory managementDigital, physical, rental, IA, EAIntegration to campus data systemsFinancial aid in-store and onlineSingle locationOur all-inclusive one-time setup, integration, and training fee is $5,000 for standard agreements
Start NowFor mid sized stores
For stores between $700K and $3M/year in annual revenueUnlimited Users and lanesUnlimited supporteCommerceInventory managementDigital, physical, rental, IA, EAIntegration to campus data systemsFinancial aid in-store and onlineMultiple locationsOur all-inclusive one-time setup, integration, and training fee is $5,000 for standard agreements
Start NowFor larger stores
For stores over $3M/year in annual revenueUnlimited Users and lanesUnlimited supporteCommerceInventory managementDigital, physical, rental, IA, EAIntegration to campus data systemsFinancial aid in-store and onlineMultiple locationsOur all-inclusive one-time setup, integration, and training fee is $5,000 for standard agreements
Start Now
ADA Compliance
Our eCommerce site is designed for compliance. We provide easy user-side inputs, and use both online testing and irl tools to ensure accessibility.
PCI Compliance
We use CardConnect, First Data's cloud technology to manage all cardholder data point to point in your brick and mortar, and we use their secure iframe online. No cardholder data is ever transmitted, processed, or stored in Hello. We maintain our security attestation through Security Metrics.
HECVAT
We'll share our HECVAT with you upon request. It's a living google sheet that we tend on the inside here.
Data & Security
We have a list of policies we'll share with you including general security, data, privacy, change management, continuity plan, disaster recovery, firewall access, and the like.
20 minutes. That's it. Shorter than a coffee date to see if we're your boo.
Let's do it
We're built on modern tech so you don't get left behind. 100% cloud. 100% web. We're engineer and data friendly. Our infrastructure is at AWS, giving us the same infrastructural edge as many of the best software organizations on earth.
We're easy on the eyes, and the curves. The learning curves that is. Your brain was made for this. We lean heavily on Google Material Design to keep your experience light, fun, and familiar.
Facebook and Instagram integrations combine with eCommerce and powerful merchandising data to expand your footprint and revenue out of the box. This isn't an add-on or special module. Simply sell more to a wider audience from day one and let Hello start to pay for itself.
Here are some common questions.
It depends on what hardware you have currently. Hello is web based, so it runs on anything connected to the internet. There are only two pieces of hardware that have specific requirements. The first is the credit card machine which comes programmed (1 per lane). The second is an Epson thermal receipt printer, which has to be able to print over IP.
It varies depending on your own bandwidth, but we recommend penciling in 60 days on the calendar between start and go-live. The primary bottle neck we encounter is cycle times with campus IT to complete the campus data integration. Visit our onboarding page to see every step and estimated timelines.
Yes. More accurately, we use CardConnect to process all payments with Point to Point Encryption (P2PE). No cardholder data is ever processed, stored, or transmitted with Hello and Hello does not have a cardholder data environment. Having said that, we do perform PCI audits via Security Metrics and can provide our Attestation of Compliance upon request.
Nope. But we know what you need and help you locate it and get all setup (remotely).
Unlimited. We do not charge by lane.
Unlimited. We do not charge by user. Add and delete users at will.
We normally kick off with a simple 20 minute tour. If you like what you see we schedule another longer call to visit more product workflows. But we're also flexible. If you're serious and needing a lot of answers right away, we're ready for a longer demo on a moment's notice.
Yes. We've integrated with most every student information system to get financial aid flowing directly through your store and updating your campus information systems accordingly.
Hello is entirely web based, so it runs anywhere you have a wifi connection. To power up remote sales like a pro, you’d just choose a mobile option credit card reader.
In the words of Henry Ford, you can have any processor you want, as long as it's CardConnect :). There can be rare exceptions. But in general, no, we don’t manage custom card integrations. Card Connect is a trusted brand with top cloud security and very competitive rates.
Yes, it’s awesome. You can do a full physical inventory, or cycle count items or sections of your store without ever closing your doors. You can also choose to physical inventory just your books, just your GM, etc. And you didn't hear this from me, but we may have imported the inventory audibles from Nintendo.
Yes, it’s 100% integrated real time, and it's awesome. No double entry. No delays. It accepts financial aid, gift cards, all the normal stuff you'd expect. And it's ADA compliant. You have tons of control of your site.
We built the site for ADA compliance, yes. And we run tests against it to test for compliance regularly. Compliance also relies on you to provide alt tags, etc., but we make that obvious and easy to do.
We aren't an accounting system, but we are beginning to offer integrations to external accounting software. The reports within Hello provide the data for completing accounting tasks.
For sure. If you head to our features page, you'll see over 50 video clips of the software. And we'd love to take you on a 20 minute live tour anytime.
Most partnerships signs a 3-year agreement. But we operate everywhere from month to month agreements to five-year terms. We are massively committed to a long-term partnership but have flexibility in the executing of the contract in a way that meets your organization's requirements.
Hello originated at Sidewalk and was acquired in 2019 by a large company in the higher ed space. This has given Hello the team, resources, experience, and an exceptionally long-term vision to carry the product into the future.
We start with an intuitive interface which reduces the learning curve in big ways. We do as much live training as is necessary to get your team up and running. This usually means two 2-hour training sessions with your staff. We also have over 100 help articles inside the system itself.
Our business model doesn't revolve around these things, so we'd rather not do them and you might as well know that :)
We have a bias toward features and improvements that benefit the entire community of users, rather than one-off or proprietary customizations. The more customization we build into the software, the harder it is to maintain, the slower it runs, and the less fun it is to use. If what you see today doesn’t work for you, it may be a sign that we’re not a good fit. It’s not that we won’t do custom work. Or that we suck at writing custom code. But it’s the exception and our business model doesn’t rely on it.
We have no desire to replicate really good financial software systems. Does Hello do accounting? Of course it does, to meet its own ends. But it doesn’t internally pay bills, cut checks, run profit and loss and balance sheet, etc. We provide robust financial reporting categories and other data in the form of reports. But we expect your existing accounting systems to manage final accounting. We are in the process of integrating with third party accounting systems where heavy financial accounting can happen more seamlessly outside of Hello (but informed by Hello).
We do our work remotely. Depending on your learning style this might sound tough. But our system is easy to learn, has good training documents and support, and our costs are built around being able to remotely deploy an entire store soup to nuts. We’re certain we can do that successfully.
There are legacy EDI integrations with publishers and other suppliers and the like that we haven’t done, and don’t intend to do. Hello has a robust set of APIs and prefers to integrate via API with other applications when possible. We produce purchase orders and wants lists which you can use to place orders from any publisher or other supplier, and return orders to return merchandise to them.
Some point of sale platforms allow you to bring your current credit card processor along with you to a new system. As a general practice, we don’t. These are major integrations with PCI implications. We use Card Connect by First Data because of their stability, usability, and PCI standards for a cloud environment. Their rates are also highly competitive and their hardware allows you to go mobile.
20 minutes. That's it. Shorter than a coffee date to see if we're your boo.
Let's do it