The Hello POS

Build for the future. Build with  Hello.

A Campus Store POS

 that's not a POS.


A campus store POS


We're bringing modern software to a legacy industry. Join us.

Meet our team
Girl with glasses on standing with a half smile

Get st*ff done

We are an end-to-end retail system for campus stores,

and our workflows make life better. We've highlighted four areas below, but head to our features page to dive deep.
Unlimited lanes, unlimited users, non-proprietary hardware

Come as you are

and run your store the way you want.
Everything is in your control with easy inputs throughout. Suppliers, financial reporting categories / GL, tax rates, users, payment types, rules and receipts, the list goes on. And our web based design means no proprietary hardware, giving you huge hardware cost and configuration advantages forever without 'end of life' or mandatory upgrades.
See our features
Crush digital and physical couse materials

The future is weird.

And that's OK.
Whether your transition to digital has already happened, hasn't begun, or is anywhere in between, we've got you. Our physical workflows combined with digital integrations gives you super hybrid power for the long haul.

Used? Yep. New? Mmmhmmm. Rental? Of course. Buyback? Youbetcha. EA? Indeed. LMS friendly? Right-o.
See our features
Sell beautifully

Reach further. Sell more.

 No matter what you sell.
From non-inventory items like cell phone repair and scoops of ice cream, to serialized electronics and t-shirts being pulled from the back room for web orders or right off the floor, we've got your back. Full physical inventory, sales reporting, and a seamless integration with Inventory Planner by Sage powers merchandise sales like never before. ‍
See our features
Think online first

Integrated

is an understatement.
eCommerce is part of the system's DNA. We operate on a single database, meaning your eCommerce is real-time, all the time. Inventory decrements upon order. You control your visible stock levels. If you enter a pic or product description, guess what? It's live instantly. And our web order processing module is more or less off the chain. Do more on the web with Hello.
See our features

Our workflows

  make life better. We are an end-to-end retail system for your college store. See a few feature categories below, or head to our features page to dive deep.

Berkeley logoUMASS Lowell logoKalamazoo valley community college logoWestmont College logoHello logo
Great universities trust Hello
Meet our customers
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Inventory by Sage

ROI

on ROIds.
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    Seamless integration to your merch
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    Powerful reporting and insights means you actually do more with less
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    Our negotiated rate puts you in the big leagues at little league prices
See Inventory Planning

Onboarding sucks less than you think.

Give us 60 days
to go from zero to live. We can move faster if your team is as excited as we are.
Every step is outlined
and identifies the team or person accountable and estimated time for completion.
Training is free
for the whole team, and it's unlimited.
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Support?

We're keeping it real

- time over here.
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    Live chat -> No tickets
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    Real-time support with Slack
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    Expert help
Visit Support

Pricing

Straightforward and transparent.

$1,000/mo
For smaller stores
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  • For stores under $700K/year in annual revenue
  • Unlimited Users and lanes
  • Unlimited support
  • eCommerce
  • Inventory management
  • Digital, physical, rental, IA, EA
  • Integration to campus data systems
  • Financial aid in-store and online
  • Single location
  • Our all-inclusive one-time setup, integration, and training fee is $5,000 for standard agreements
Start Now
1.75% of Revenue
For mid sized stores
customer service rep icon
  • For stores between $700K and $3M/year in annual revenue
  • Unlimited Users and lanes
  • Unlimited support
  • eCommerce
  • Inventory management
  • Digital, physical, rental, IA, EA
  • Integration to campus data systems
  • Financial aid in-store and online
  • Multiple locations
  • Our all-inclusive one-time setup, integration, and training fee is $5,000 for standard agreements
Start Now
Negotiated
For larger stores
store front icon
  • For stores over $3M/year in annual revenue
  • Unlimited Users and lanes
  • Unlimited support
  • eCommerce
  • Inventory management
  • Digital, physical, rental, IA, EA
  • Integration to campus data systems
  • Financial aid in-store and online
  • Multiple locations
  • Our all-inclusive one-time setup, integration, and training fee is $5,000 for standard agreements
Start Now

Compliance

ADA Compliance

Made for accessibility

and tested to remain ADA compliant.
Our eCommerce site is designed for compliance. We provide easy user-side inputs, and use both online testing and irl tools to ensure accessibility.
People sitting in an outdoor cafe eating and looking at their laptops
PCI Compliance

Point to point encrypted (P2PE)

and backed by third party audits.
We use CardConnect, First Data's cloud technology to manage all cardholder data point to point in your brick and mortar, and we use their secure iframe online. No cardholder data is ever transmitted, processed, or stored in Hello. We maintain our security attestation through Security Metrics.
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HECVAT

Or should we say Heck Yes

VAT!
We'll share our HECVAT with you upon request. It's a living google sheet that we tend on the inside here.
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Data & Security

There are several policies

you'll want to see before buddying up with us for the long haul.
We have a list of policies we'll share with you including general security, data, privacy, change management, continuity plan, disaster recovery, firewall access, and the like.
Woman rock climbing

See our 20 min demo

20 minutes. That's it.

Shorter than a coffee date to see if we're your boo.

Our decisions related to partners, technology infrastructure, and design, are propelling Hello happily into the future.

Amazon logoTwilio logoVital source logoVerba logoSlack logoSlack logo
Logo for amazon web services (AWS)

1. Better tech

We're built on modern tech so you don't get left behind. 100% cloud. 100% web. We're engineer and data friendly. Our infrastructure is at AWS, giving us the same infrastructural edge as many of the best software organizations on earth.
Google logo

2. Better design

We're easy on the eyes, and the curves. The learning curves that is. Your brain was made for this. We lean heavily on Google Material Design to keep your experience light, fun, and familiar.
Instagram logo

3. Better bottom line

Facebook and Instagram integrations combine with eCommerce and powerful merchandising data to expand your footprint and revenue out of the box. This isn't an add-on or special module. Simply sell more to a wider audience from day one and let Hello start to pay for itself.

“We loved the flex-based layout. What a time-saver!”

Jonathan Wilson
Los Angeles Customer

“We were up 50% after just one month.”

Joanna Williamson
Los Angeles Customer

Not convinced?

Here are some common questions.
Will I have to replace my hardware?
It depends on what hardware you have currently. Hello is web based, so it runs on anything connected to the internet. There are only two pieces of hardware that have specific requirements. The first is the credit card machine which comes programmed (1 per lane). The second is an Epson thermal receipt printer, which has to be able to print over IP.
How long does installation take?
It varies depending on your own bandwidth, but we recommend penciling in 60 days on the calendar between start and go-live. The primary bottle neck we encounter is cycle times with campus IT to complete the campus data integration. Visit our onboarding page to see every step and estimated timelines.
Are you PCI compliant?
Yes. More accurately, we use CardConnect to process all payments with Point to Point Encryption (P2PE). No cardholder data is ever processed, stored, or transmitted with Hello and Hello does not have a cardholder data environment. Having said that, we do perform PCI audits via Security Metrics and can provide our Attestation of Compliance upon request.
Do you sell hardware?
Nope. But we know what you need and help you locate it and get all setup (remotely).
How many lanes can I have?
Unlimited. We do not charge by lane.
How many users can I have?
Unlimited. We do not charge by user. Add and delete users at will.
How do demos work?
We normally kick off with a simple 20 minute tour. If you like what you see we schedule another longer call to visit more product workflows. But we're also flexible. If you're serious and needing a lot of answers right away, we're ready for a longer demo on a moment's notice.
Do you connect to financial aid?
Yes. We've integrated with most every student information system to get financial aid flowing directly through your store and updating your campus information systems accordingly.
Can I sell remotely?
Hello is entirely web based, so it runs anywhere you have a wifi connection. To power up remote sales like a pro, you’d just choose a mobile option credit card reader.
Can I use my own credit card processor?
In the words of Henry Ford, you can have any processor you want, as long as it's CardConnect :). There can be rare exceptions. But in general, no, we don’t manage custom card integrations. Card Connect is a trusted brand with top cloud security and very competitive rates.
Do you do physical inventory?
Yes, it’s awesome. You can do a full physical inventory, or cycle count items or sections of your store without ever closing your doors. You can also choose to physical inventory just your books, just your GM, etc. And you didn't hear this from me, but we may have imported the inventory audibles from Nintendo.
Is an eCommerce website part of the deal?
Yes, it’s 100% integrated real time, and it's awesome. No double entry. No delays. It accepts financial aid, gift cards, all the normal stuff you'd expect. And it's ADA compliant. You have tons of control of your site.
Is the eCommerce site ADA compliant?
We built the site for ADA compliance, yes. And we run tests against it to test for compliance regularly. Compliance also relies on you to provide alt tags, etc., but we make that obvious and easy to do.
Do you connect to my accounting software?
We aren't an accounting system, but we are beginning to offer integrations to external accounting software. The reports within Hello provide the data for completing accounting tasks.
Can I see the product?
For sure. If you head to our features page, you'll see over 50 video clips of the software. And we'd love to take you on a 20 minute live tour anytime.
How long are your contracts?
Most partnerships signs a 3-year agreement. But we operate everywhere from month to month agreements to five-year terms. We are massively committed to a long-term partnership but have flexibility in the executing of the contract in a way that meets your organization's requirements.
Is Hello part of another organization?
Hello originated at Sidewalk and was acquired in 2019 by a large company in the higher ed space. This has given Hello the team, resources, experience, and an exceptionally long-term vision to carry the product into the future.
How do you train users?
We start with an intuitive interface which reduces the learning curve in big ways. We do as much live training as is necessary to get your team up and running. This usually means two 2-hour training sessions with your staff. We also have over 100 help articles inside the system itself.

What we're bad at

Yeah, bad is a harsh word. But our business model doesn't revolve around these things, so we'd rather not do them and you might as well know that right about...now.

Custom work
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We have a bias toward features and improvements that benefit the entire community of users, rather than one-off or proprietary customizations. The more customization we build into the software, the harder it is to maintain, the slower it runs, and the less fun it is to use. If what you see today doesn’t work for you, it may be a sign that we’re not a good fit.

It’s not that we won’t do custom work. Or that we suck at writing custom code. But it’s the exception and our business model doesn’t rely on it.
Accounting functions your accounting software can do
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We have no desire to replicate really good financial software systems. Does Hello do accounting? Of course it does, to meet its own ends. But it doesn’t internally pay bills, cut checks, run profit and loss and balance sheet, etc. We provide robust financial reporting categories and other data in the form of reports. But we expect your existing accounting systems to manage final accounting. We are in the process of integrating with third party accounting systems where heavy financial accounting can happen more seamlessly outside of Hello (but informed by Hello).
In-person onboarding
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We do our work remotely. Depending on your learning style this might sound tough. But our system is easy to learn, has good training documents and support, and our costs are built around being able to remotely deploy an entire store soup to nuts. We’re certain we can do that successfully.
EDI integrations
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There are legacy EDI integrations with publishers and other suppliers and the like that we haven’t done, and don’t intend to do. We produce purchase orders and wants lists which you can use to place orders from any publisher or other supplier, and return orders to return merchandise to them.
Bring your own credit card processor
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Some point of sale platforms allow you to bring your current credit card processor along with you to a new system. As a general practice, we don’t. These are major integrations with PCI implications. We use Card Connect by First Data because of their stability, usability, and PCI standards for a cloud environment. Their rates are also highly competitive. Having said that, if you have a mandated credit card processor on campus, reach out and let us know this is a blocking issue for you. We do have some selected credit card processor integrations on our roadmap and they may align with your current setup.

See our 20 min demo

20 minutes. That's it.

Shorter than a coffee date to see if we're your boo.
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